We work magic on your IT

Support

  • If you get invited to download the remote support tool by a support employee of Systemfive, please click the link below to download the WINDOWS version of the remote support tool.

    Remote support tool

  • If you get invited to download the remote support tool by a support employee of Systemfive, please click the link below to download the MAC version of the remote support tool.

    Remote support tool
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  • Consulting

    We support you in every aspect of IT. We provide advice and support for new acquisitions as well as the optimization of existing IT landscapes.

    Interested in outsourcing your IT platform? 

    Interested in support for your IT architecture or technical support for the optimization of your existing IT platform?

    Then click here for more information:

    IT outsourcing
    IT consulting
  • Highly available

    Systemfive offers not only highly available systems, but also has the expertise required to provide end-users with the IT services they need. An IT system with a redundant structure is not enough. Correct and proactive monitoring and the guarantee of data integrity and security are an integral part of high-availability IT systems.

    You will find more information on this subject here:

    IT security

IT monitoring

With professional IT monitoring, you consistently monitor your networks, their (virtual) hardware and services. You thus guarantee your IT’s availability and functional ability.

Systemfive® monitors your entire IT landscape and gives the alarm when an error status is detected. Thanks to our international locations, we can offer our clients 24/7 support.

Rule-based alarm systems help us to recognize functional disturbances or impaired performance quickly and to take the necessary measures to restore system readiness.

Hifive is a solution for the multi-functional and complete remote monitoring of your IT systems, without the need for any additional software in your systems.

Reaction times, monitoring tasks and protocols are tailored to your requirements.

Reference case

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Company

Federal government department

Location

Berne

Branch

Government

Project description

Operation of SECO publication platforms (Swiss Official Gazette of Commerce, Amtsblatt des Kantons Zürich, SIMAP electronic platform of public procurement and "Die Volkswirtschaft" magazine) is handled entirely by Systemfive Ltd. and fully virtualized at the same time.

Operation of all the server systems, services and clients required in editorial rooms is thus fully assured by Systemfive Ltd. The very high availability that this platform requires is guaranteed by Systemfive Ltd.’s infrastructure. First- and second-level support is guaranteed within times defined by SLAs and the necessary hardware (including clients) is maintained and, if necessary, exchanged by Systemfive Ltd.  Technical coordination with application suppliers and interface partners is also provided by Systemfive Ltd.

The server hardware required and the virtual systems that run thereon are all housed at Systemfive Ltd.’s data processing center where they are continuously monitored. The performance and availability of the services are processed for a monthly SLA report.