We work magic on your IT

Support
  • If you get invited to download the remote support tool by a support employee of Systemfive, please click the link below to download the WINDOWS version of the remote support tool.

    Remote support tool
  • If you get invited to download the remote support tool by a support employee of Systemfive, please click the link below to download the MAC version of the remote support tool.

    Remote support tool
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  • Consulting

    We support you in every aspect of IT. We provide advice and support for new acquisitions as well as the optimization of existing IT landscapes.

    Interested in outsourcing your IT platform? 

    Interested in support for your IT architecture or technical support for the optimization of your existing IT platform?

    Then click here for more information:

    IT outsourcing
    IT consulting
  • Highly available

    Systemfive offers not only highly available systems, but also has the expertise required to provide end-users with the IT services they need. An IT system with a redundant structure is not enough. Correct and proactive monitoring and the guarantee of data integrity and security are an integral part of high-availability IT systems.

    You will find more information on this subject here:

    IT security

IT architecture

Nobody builds a house without plans. It is also impossible, without negative consequences, to build complex IT environments or even extend existing infrastructures without well-thought-out IT architecture.

The initial situation when developing new IT architecture provides a current overview of the existing system landscape. The first problems often appear at this stage because of a frequent lack of any full, clear and current documentation.

Using structured processes and the right visualization and documentation tools, we create the optimal conditions for your sustainable IT architecture that can be continuously adapted to your needs.

Reference case

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Company

Group

Locations

Worldwide

Branch

Industry

Project description

Renewal of the IT operating environment while simultaneously adapting to a new IT concept: main systems at Systemfive Ltd.’s data processing center and shadow systems at the client’s branches. Transfer of data from the previous IT operator and from on-site client IT departments. Synchronization of data (Exchange, DFS, etc.) between locations for better performance and availability.Systemfive provides second- and third-level support for client systems at

Systemfive® Ltd.’s data processing center. Support for on-site systems is available based on the client’s wishes from the relevant internal IT departments. Problems that cannot be solved are passed on to Systemfive, which then intervenes if necessary.

Reference case

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Company

Police academy

Locations

Hitzkirch, Canton of Lucerne + accommodation for graduates

Branch

Training establishment

Project description

Taking over the entire operation of the client’s IT infrastructure from the previous operator while simultaneously updating the IT concept and renewing the hardware used.

Operation of the on-site server systems at the client’s location and simultaneous use of shadow systems in the Systemfive Ltd. data processing center for enhanced operational security. Providing second-level support for the client’s entire IT infrastructure and first-level support when requested by the client.

Replacement and operation of the WLAN infrastructure at the client’s location. The previous controller-based solution was replaced by an operating model that does not require a dedicated controller to fulfill the client’s performance requirements (sometimes 350 simultaneous users at 5 access points).

Introduction of simplified installation of graduate clients allowing 100 clients to be set up simultaneously within 30 minutes.

Reference case

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Company

Federal government department

Location

Berne

Branch

Government

Project description

Operation of SECO publication platforms (Swiss Official Gazette of Commerce, Amtsblatt des Kantons Zürich, SIMAP electronic platform of public procurement and "Die Volkswirtschaft" magazine) is handled entirely by Systemfive Ltd. and fully virtualized at the same time.

Operation of all the server systems, services and clients required in editorial rooms is thus fully assured by Systemfive Ltd. The very high availability that this platform requires is guaranteed by Systemfive Ltd.’s infrastructure. First- and second-level support is guaranteed within times defined by SLAs and the necessary hardware (including clients) is maintained and, if necessary, exchanged by Systemfive Ltd.  Technical coordination with application suppliers and interface partners is also provided by Systemfive Ltd.

The server hardware required and the virtual systems that run thereon are all housed at Systemfive Ltd.’s data processing center where they are continuously monitored. The performance and availability of the services are processed for a monthly SLA report.